At Whitehead Lending, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information, as well as how you can access and correct this information or raise any privacy-related concerns.

Effective Date: October 2024

Information We Collect and How We Use It

When you engage with us for financial assistance, we may collect personal information such as your name, address, contact details, date of birth, income, and employment information. We use this information to assist you with your credit needs and to prepare and submit loan applications.

We may also use your contact details to provide you with product information and manage our ongoing relationship. This communication may occur through mail or electronically unless you indicate otherwise. Occasionally, we may send you marketing materials about our services, and you can opt out of these communications at any time.

Consequences of Not Providing Information

If you choose not to provide certain information, we may be unable to fully assist you with loan applications or financial advice.

Security of Your Information

We take reasonable steps to ensure the accuracy and security of your personal information. We retain your data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Your information is stored securely in encrypted electronic files and physical files in secure locations.

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with companies you choose to engage with and our credit licensee, Connective Credit Services Pty Ltd. We will also share information when required by law or with your consent.

Accessing and Updating Your Information

You can request access to your personal information by contacting us. We will provide you with the information we hold and correct any inaccuracies upon your request. Access to information up to four years old is free; beyond that, a fee may apply.

Consent

By engaging with us, you consent to the collection and use of your personal information as described in this policy.

Feedback and Complaints

We welcome your questions and feedback regarding privacy. If you have any concerns, please contact our Privacy Officer at

Whitehead Lending
Jordan@whiteheadlending.com.au
PO Box 199 Montmorency VIC 3094

Resolving Complaints

If you have a complaint, please reach out to us via email, detailing your concerns as clearly as possible. We will aim to resolve any complaints promptly.